Questions, hesitations? Check out our Frequently Asked Questions below. If you cannot find what you are looking for, contact us via info@dogsdepartment.com

Frequently Asked Questions | Orders and Shipping

How to order

If you have not registered yet, please do so. Fill in the ‘My Account’ page, validate, and you are ready to go!
Already registered previously? Just login and start shopping. Add products to your Wishlist or directly to your Cart. When finished, check your order. You can still add, change and delete products at this time. Proceed to the checkout page, pick your delivery method and proceed. We offer secure payment.

Shipping

We are currently shipping to the European Union and the UK. We may ship to other countries, but only on request, so please send us a mail. In Belgium and The Netherlands, shipping is handled by Bpost. Other international orders will be shipped by DHL. When the requested product is in stock, your item(s) will be shipped according to the shipping method you have selected on the checkout-page. Please note that Dogs Department cannot be held responsible for any delay since we are working with third parties.

Shipping Costs

Shipping costs will be calculated on your order checkout page, according to your location.

Complaints

Every order is handled with utmost care. Should you still encounter a problem with your order and have a complaint about broken, lost or incomplete items, you should send us a mail within the first 3 days of reception. As you will understand, we cannot accept liability of any damage due to delay of one our shipping partners.

Returns
Refunds